Telkomsel Card Replacement Fee with the same number: Complete Guide 2025
Telkomsel is one of the largest cellular operators in Indonesia with millions of active subscribers throughout the region. However, it is not uncommon for users to face situations where the SIM card is damaged, lost, or needs to be replaced due to new technologies such as 4G or 5G networks. Under these conditions, many people ask: how much does it cost to replace a telkomsel card with the same number, and what is the process?
This article discusses in depth about cost, method, requirements, and processing time for Telkomsel card replacement, accompanied by references from various trusted sources such as Kompas, Medcom, and Telkomsel itself.
Why Need to Replace Telkomsel Card
There are several common reasons why customers need to replace Telkomsel cards, including:
The card is damaged or unreadable on the phone.
lost card And the number still wants to be used.
Upgrade to new network such as 4G or 5G.
The old card has expired or is blocked.
In this case, the customer can still maintain the old number as long as the identity data is still the same as the one registered in the Telkomsel system.
Telkomsel Card Replacement Fee
According to Telkomsel, the replacement of the SIM card with the same number is usually charged Cost Rp. 10,000 For services at Grapari. However, MEDCOM added that the cost may vary between IDR 0 to IDR 50,000 depending on the location of the grapari or the method of replacement, for example if it is done online via the new card delivery service to the customer’s address.
telkomsel card replacement cost table
| service type | Cost Estimation | Information |
|---|---|---|
| replace lost card in grapari | IDR 10,000 | Through customer data verification |
| Replace a broken card | IDR 10,000 | Need to bring an old card (if it still exists) |
| CHANGE CARD ONLINE (MYGRAPARI) | IDR 20,000–Rp 50,000 | including postage |
| Upgrade 3g to 4g Card | Free | special promotion, depending on Telkomsel’s policy |
| Change Halo Card (postpaid) | Free–Rp 10,000 | according to the package and location of the service |
According to the coil, there are also certain conditions where the customer No charge at all, for example for 3G to 4G migration programs or mass turnover due to network disturbances.
Syarat Ganti Kartu Telkomsel
Before coming to GraPARI or submitting online, the customer must prepare some documents for data verification.
According to Medcom, the general requirements required include:
Original Identity Card (KTP).
Family Card (KK) according to the registration data number.
Two other active phone numbers For verification (recommended number of relatives).
If the card is damaged, Bring an old card.
This identity verification is important so that the old number is actually owned by a legitimate applicant, not another party.
how to change telkomsel card with the same number
The card replacement procedure can be done in two main ways: Directly at Grapari or Through online services.
1. Come directly to GraPARI
The steps:
Go to the nearest GraPARI.
Take the queue number “Change SIM card”.
Submit ID cards and KK for verification.
If approved, a new card will be printed and activated.
According to RRI, the card replacement process at GraPARI can be completed in just 15 minutes If the documents are complete and the queue is not too crowded.
2. Using MyGraPARI or Call Center
If you don’t have time to come to Grapari, customers can take care of it digitally.
According to IDN Times, the customer can perform the following steps:
Open the application MygraPari.
Select the “Change SIM Card” menu.
Fill in your personal data and old number.
Upload e-KTP photos and selfie verification.
Select the method of sending a new card to the home address.
Usually, customers will receive a new card in time 2–5 working days, depending on the delivery area.
processing time and number activation
The process of activating the number after the card is received is generally Active in a matter of minutes after being put into the phone. However, in certain cases it can take up to 24 hours.
According to Telkomsel, if the card has not been active for more than 1 × 24 hours, customers are advised to restart the phone or dial 188 (Telkomsel customer service).
Card Replacement Fee Payment Method
For payment of replacement fee, customers can use various means.
Telkomsel provides payment options:
Cash directly at Grapari.
e-wallet such as Dana or ShopeePay.
debit/credit card.
This payment option provides flexibility for customers, especially those who replace cards online.
comparison of the cost of changing another operator card
As an illustration, the following is a comparison of the cost of changing cards at several major operators in Indonesia:
| Operator | Estimated card replacement cost | General Description |
|---|---|---|
| Telkomsel | IDR 0–Rp 50,000 | Depends on the method (online/offline) |
| XL Axiata | IDR 10,000–Rp 25,000 | Need customer data verification |
| Indosat Ooredoo | IDR 10,000–Rp 20,000 | process at the official outlet |
| Smartfren | Free–Rp 25,000 | Depends on promo and service area |
From the table above, it can be seen that Telkomsel fees are relatively competitive Compared to other operators, especially when considering the range of services and options for online replacement.
Tips to make card replacement faster and safer
Here are some tips to make the Telkomsel card replacement process run smoothly:
Make sure the ID and KK data match with the old number registration data.
Use official grapari, not a third party.
Back up important contacts before changing the card.
Use the MyGraPARI application To speed up the process without the queue.
Check the active period of the new card after replacement.
Conclusion
process and Telkomsel Card Replacement Fee with the same number relatively easy and affordable. The average cost ranges from IDR 10,000–Rp 50,000, with the possibility free For certain cases such as network upgrades.
Customers can choose come directly to Grapari or Manage via mygrapari, depending on the comfort of each. The main requirement is only KTP and KK according to the registration data.
By understanding this information, Telkomsel customers can save time and cost When you want to maintain the old number without any hassle.
