how to contact BSI without credit fees

BSI toll-free call center service that simplifies customer access

Bank Syariah Indonesia (BSI) now offers toll-free call center services based on internet. This service is an alternative for customers who want to contact customer service without worrying about being cut off. The following is a complete explanation of how to access and the benefits of the service.

Direct access through the official BSI website

The BSI toll-free call center service can be accessed directly through the bank’s official website. Customers only need to open the site using a browser on a mobile phone, tablet, or computer connected to the internet network. This service is based on Voice Over Internet Protocol (VoIP), so communication is carried out via the internet network, not a conventional telephone number which is usually subject to operator rates.

Deputy President Director of BSI, Bob Tyasika Ananta, explained that the ease of access to communication is an important part of the bank’s digital transformation. He stated that the VoIP-based toll-free BSI Call service is not just a technological innovation, but also an effort to meet the needs of customers in modern banking services.

Services available for various customer needs

Through the VoIP channel, customers can still get the same services as in conventional call centers. Some of the needs that can be served include:

• Sharia Banking Product Information
• Transaction constraint help
• digital service information
• Other Technical Assistance

BSI emphasized that the quality of service, data security, and customer service response remain the same as conventional communication lines. This means, even though this service is free toll, the service standard remains unchanged.

Appeal to use official channels

BSI also urges customers to only access services through official channels to avoid the risk of fraud. The strengthening of toll-free call center services is part of the development of the company’s digital service ecosystem.

Bob emphasized that this innovation aims to ensure customers can still get help at any time. “We want to make sure every customer can get help without worrying about the availability of credit,” said Bob.

With this service, customers only need to prepare an internet connection to contact the BSI call center for free and more practical.

Another advantage of BSI digital services

In addition to toll-free call center services, BSI also continues to develop various digital services to meet customer needs. For example, the 2026 new money exchange service is available in several large banks such as BCA, BRI, BNI, BSI, and Mandiri. In addition, BSI also offers various ways to pay for virtual accounts that are fast and hassle-free.

With these innovations, BSI has strengthened its position as a sharia bank that is committed to providing the best service to customers.