User Files on Google Drive Lost : Google Investigate
User files in Google Drive are missing – Google Drive, the cloud storage service, is investigating the complaints of users who have lost access to their files. Reports say that some users experience overall file loss, loss of access to files, and other cloud storage issues. Google is currently conducting an investigation to resolve this issue. In addition, Google advises victims not to make any changes to Google Drive.
Initial reports from users in South Korea
According to a report on the YCombinators Hacker News forum, a user in South Korea became the first to contact the support site Google, claiming that all files created after May 2023 disappeared from his hard drive. However, the file is not available in the folder or in the trash. The folder structure also “reset” to the status from May 2023. This user stated that he never shared the file or service authentication credentials to anyone. This eliminates the possibility that the original owner of the file deleted it or someone known to the file owner.
investigation and warning from google
The company stated that it had started an investigation into this incident and had received reports from Google Drive users who were experiencing similar problems. Meanwhile, a statement from a Google representative clearly stated that you should not try to restore Google Drive yourself: “We also recommend not making changes to the main directory and data folders as long as we wait for instructions from our engineers for further action.”
other user complaints
Other users of this cloud service then join the complaint and open an additional support thread. One of them reported that he lost several key elements in total, which had not previously been transferred to anyone, but were not seen either in the trash or while trying to edit them. Another victim described an issue where he could only see the folders and subfolders in his driver, but did not see the file itself.
The cause of the problem is unknown
It should be noted that from these reports, the cause of the problem has not been determined. It is not clear whether the file disappeared from the Google Drive web version or while using the app, or just from the synced folder on the computer. Victims may not have checked all possible locations where their files could be located. However, even in this case, it appears that something is wrong with the hard drive.
Questions related to user files in Google Drive are missing
1. Can I try to restore my own Google Drive file? Google recommends not making any changes to the main directory and data folder. Wait for the official instructions from the Google engineer for further action.
2. What if I lose my files on Google Drive? Report this incident to Google support as soon as possible. They are investigating the matter and will provide clues about the next step.
3. Is the cause of this file loss known? Currently, the cause of file loss cannot be ascertained from the existing report. Google is conducting a thorough investigation to identify the root cause of the problem.
