how to install new electricity fast and easy via the pln application

14 October 2025

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In today’s digital era, almost all needs can be met online. This also applies to electrical services, including the installation of new electricity at home or workplace. Now, all these processes can be done through the PLN Mobile application available on mobile phones.

PLN Mobile is a special application developed by PLN itself. This application is designed to make it easier for customers to access various electrical-related services. With this application, customers can manage all PLN products only by using a cellphone. For example, buying electricity tokens, subscribing to PLN Iconnet wifi, to applying for new electricity installation.

To start using the PLN Mobile application, customers must register first. The following are the steps to register in the PLN Mobile application:

Download the PLN Mobile application from the Google Play Store (for Android users) or App Store (for iOS users).
When finished downloading, install the application and go into it. Select the “Register Now” menu.
Fill in the full name, then enter the email address and active mobile number.
Create a password and re-confirm the password. After that, click the “Register” button.
Enter the location of residence and IDpel (customer ID) contained in the house electricity meter. Idpel usually consists of 11-12 digit numbers.
The registration process is complete. Your PLN Mobile account is ready to be used to access various PLN services.

Now, the installation of new electricity no longer requires direct visits to the PLN office. Simply submit an application through the PLN Mobile application. Here’s how to apply for a new electrical installation through the application:

Open the PLN Mobile application on your cellphone and login with the account that has been created.
Select the “New Connection” menu.
Click the “Start” menu and fill in the information needed to apply for a new electricity installation. The information includes the location, the need for electrical power, customer data, and others.

After submitting the application, the customer can check the submission status through the application. The trick is:

Click the profile photo icon in the right corner of the screen.
Select the “History List” menu.
Next, click the “Application” menu to see the submission status.

After the application is approved, the PLN officer will come to the address that has been entered. They will carry out further inspection and installation of electricity. PLN stated that the new electricity connection process will be carried out quickly, namely within one day after the officer receives an order from the PLN Mobile application.

In addition, customers can also buy electricity tokens through the PLN Mobile application. For prepaid electricity customers, token purchases can be made starting from Rp. 5,000 to a maximum of Rp. 1 million. Here’s how to buy electricity tokens via the PLN Mobile application:

Open the PLN Mobile application and log in with the account that has been registered.
Select the “Token & Payment” menu.
Make sure the idpel or meter number to be filled with the token is appropriate.
Click the “Buy Token” menu and select the price of the token you want to buy.
Click the “Continue Payment” menu and select the payment method.
Complete the payment according to the instructions listed in the application.

Payments can be made through various methods, such as virtual account numbers for BCA, Mandiri, BRI, and BNI bank accounts, as well as e-money applications such as OVO or GoPay.